Tech Support – Help Desk

Our Technical Support & Help Desk Keeps Your Business Running Smoothly

Our Tech Support / Help Desk Gurus are here to help you when you run into issues on your desktops, laptops, servers, networking gear or printers. Whether you have hardware failures, operating system issues or software problems, we can help. Is your network lagging or down? We can help. Issues reaching the internet? Yes, we can help.

Reduce Costs and Expenses with Outside Support

Eliminate the need for your own staff to respond to end-user issues. Employees spend an average of 13% of their day dealing with technology issues. You need to have the right team in place to quickly address those issues and resolve problems. When your employees struggle, it takes them away from their important work and wastes time, resources and wages on things unrelated to their core responsibilities.

Applied Computer Technologies’ Help Desk and Desktop Support staff are available both on-site and remotely to assist with day-to-day end-user support for general IT issues, questions, and troubleshooting, including but not limited to:

  • Virus, spyware, and malware removal
  • Printing and connectivity problems
  • Smart phone connection issues
  • Wi-Fi Issues
  • Software updates and upgrades

Our Services Pay for Themselves with ROI of +650%

If you think you should go at it alone, think again. When you have an outage, it impacts your business. One computer down hurts one employee. A server or network down can cripple the business. If you are down for hours or days, what does that cost your business?

Our experts know how to diagnose and fix problems fast. On average, our clients are up 3-8x faster than doing it themselves – and that’s assuming they know how do deal with that problem. In more than 85% of cases, the clients don’t (nor would they expect to) know how to fix things themselves.

We work with you, to ensure you are getting exactly what you want, not what some technology company wants to sell you. We see the customer as a partner and consider ourselves an extension of your team. We treat your problems as our own and provide a level of service that meets and exceeds what you’re getting today.

Start Working with Applied Computer Technologies Now

We have more than 21 years experience servicing clients across Long Island and the New York metro region. We have the experience to resolve your issues as fast as possible. We will help you install proactive processes, letting us stay on top of things. We often find small issues and resolve them, before they turn into big problems, without ever bothering you or your team.

When you have a problem, it can cost you thousands in lost productivity, revenue and more. We understand the urgency of getting things back up and running, and work hard to keep you and your employees productive.

Call ACT now for a free consultation or complete the contact form below.

Rely on our Tech Support and Help Desk teams, located right here on Long Island, to help you with your technical needs.